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The 3 P's of Management in a Customer Service Department
When looking at a Customer Service organization, it’s hard sometimes to sort through all of the dynamics involved to get down to the areas you can work with to get the best results in the shortest amount of ti

rcentage value next to each. For example, if I say, “He is often late for meetings,” what does often mean?

Pricing Predicament
How can I figure out how much to charge for my product or service? What is the highest salary (raise) I can ask for? Talking about money is a thorny issue. Everyone has opinions about it but those underlyin

One of the top brewing companies in America is a consulting client of mine. However, during a seminar for a brewery management team, we were jolted by a “communication wake-up call.” We discovered that even though co-workers speak the same words, they don’t attach the same meanings. Here’s what happened. I asked people to write a list of simple words, such as often, sometimes, never, and usually. Then I asked them to put a percentage value next to each. For example, if I say, “He is often late for meetings,” what does often mean? 1

How To Make Your Business Stand Out From The Crowd
Standing out from the crowdWhen it comes to trying to make money in your business, you need to find a way to stand out from your competition.Think about it – if you’re just launching a business t

brewery management team, we were jolted by a “communication wake-up call.” We discovered that even though co-workers speak the same words, they don’t attach the same meanings. Here’s what happened. I asked people to write a list of simple words, such as often, sometimes, never, and usually. Then I asked them to put a percentage value next to each. For example, if I say, “He is often late for meetings,” what does often mean?

Loyalty Programs May Keep Customers Coming Back - But First You've Got to Earn their Trust
Remember trading stamps? If you’re over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book. When you’d accumulated enough

co-workers speak the same words, they don’t attach the same meanings. Here’s what happened. I asked people to write a list of simple words, such as often, sometimes, never, and usually. Then I asked them to put a percentage value next to each. For example, if I say, “He is often late for meetings,” what does often mean?

In Search of Full-Time Candidates? Tips On How To Be Successful In Your Search
In today's competitive labor market, good help is getting increasingly difficult to find. The aging baby boomer population has created a hiring crunch of qualified human resources. Human Resources Development

o write a list of simple words, such as often, sometimes, never, and usually. Then I asked them to put a percentage value next to each. For example, if I say, “He is often late for meetings,” what does often mean?

Modern Life Causes Singultus: An Overlooked Stressor That Threatens Your Career
The triggers of singultus are extremely many. Some of them are just everyday things like laughing, very hot or cold drinks and food or even spicy foods. But most of the triggers of problem hiccup

rcentage value next to each. For example, if I say, “He is often late for meetings,” what does often mean? 10% of the time? 50%? 75%? Etc.

The range of answers was amazing. Often went from 5 to 97%. Sometimes was 20 to 80%. Even never was 0 to 100%, with a fourth of the people saying it was somewhere in-between! We were amazed because we assumed everyone in the room put about the same meaning on those simple, everyday words. After all, this was the management team and they worked closely together. I’ve lead this exercise with

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Many people have different ideas of the key role of managers and how they should lead. But being able to do just two things well with your team could transform your it from a mediocre one to a high performing force.

Business is down, so you need to advertise your restaurant, right? Or wait a minute, is it marketing you need? What's the difference anyway? Is advertising the same thing as marketing, or is it something different?

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