Case Upon - Business

Your Performance Review: Sabotage or Springboard?
Not long ago a woman contacted me the day after she had the worst performance appraisal of her career. Feeling blindsided by unwarranted criticism and unrecognized for the hard work she had contributed during the year, she was ready to walk away from her job!At that point all I could do was damag

ood service’, ‘Service OK’ and ‘Service needs improvement’.

3. Each time the first button is touched, a light cheery sound emerges and the thermometer goes ‘up’ a notch. When the ‘Serv

15 Ways To Sell Yourself Effectively In A Job Interview – Part Three
This article is continued from ‘15 Ways To Sell Yourself Effectively In A Job Interview – Part Two’.11) Know The Job Role That Your Are Applying ForThere’s no excuse not to know as much as possible about the position that you’re being interviewed for. With the job title and the company web

A large bank came to me for the first time seeking a big improvement in their retail counter service. They asked me for ‘customer service training’ but also complained about the shallow impact of classroom training efforts from other providers. I was hesitant. Classroom training is only a partial solution, especially for a high-traffic, face-to-face service environment. To make it more effective, creativity is needed. So I invented a novel approach involving customers and staff, immediate feedback, and clear targets and objectives. Perhaps you can use this, too.

1. Set up a large colorful ‘Service Quality Thermometer’ in the lobby. Place it where customers can use it easily.

2. Place three ‘voting buttons’ next to the thermometer labeled ‘Good service’, ‘Service OK’ and ‘Service needs improvement’.

3. Each time the first button is touched, a light cheery sound emerges and the thermometer goes ‘up’ a notch. When the ‘Servi

How To Smartly Convince People
Did you know that you can get your colleagues or previous employer(s) to help in securing your dream job? How you might ask, well, when next you are in an interview and have to convince a prospective employer about your skills and ability you might just find this tip invaluable..It is a simple te

ct of classroom training efforts from other providers. I was hesitant. Classroom training is only a partial solution, especially for a high-traffic, face-to-face service environment. To make it more effective, creativity is needed. So I invented a novel approach involving customers and staff, immediate feedback, and clear targets and objectives. Perhaps you can use this, too.

1. Set up a large colorful ‘Service Quality Thermometer’ in the lobby. Place it where customers can use it easily.

2. Place three ‘voting buttons’ next to the thermometer labeled ‘Good service’, ‘Service OK’ and ‘Service needs improvement’.

3. Each time the first button is touched, a light cheery sound emerges and the thermometer goes ‘up’ a notch. When the ‘Serv

MBA Basics
The MBA is perhaps the most coveted course in today’s world. This course tops the list of courses almost in all the developed and developing countries across the globe. The enthusiasm for the course has brought in many small private institutes etc. to offer this course. However, only those students who

it more effective, creativity is needed. So I invented a novel approach involving customers and staff, immediate feedback, and clear targets and objectives. Perhaps you can use this, too.

1. Set up a large colorful ‘Service Quality Thermometer’ in the lobby. Place it where customers can use it easily.

2. Place three ‘voting buttons’ next to the thermometer labeled ‘Good service’, ‘Service OK’ and ‘Service needs improvement’.

3. Each time the first button is touched, a light cheery sound emerges and the thermometer goes ‘up’ a notch. When the ‘Serv

Baby Boomers - You Need to Write Your Business and Professional Memoir
Baby boomer, have you started writing your business or professional memoirs? Writing a memoir about a business or company history is something that does not always cross the mind of a busy professional person. Maybe you haven’t even thought of recording your business or professional story? Here you are

1. Set up a large colorful ‘Service Quality Thermometer’ in the lobby. Place it where customers can use it easily.

2. Place three ‘voting buttons’ next to the thermometer labeled ‘Good service’, ‘Service OK’ and ‘Service needs improvement’.

3. Each time the first button is touched, a light cheery sound emerges and the thermometer goes ‘up’ a notch. When the ‘Serv

How To Groom Your Customers For Bigger Profit
One day last week, I decided to work from the house since I had to head over to Rotary at noon. A little bit ago, a lady from the place where my wife gets her hair cut called to see if she was here. I told her she had left to go get her hair cut, then laughed and commented that my wife had indeed rememb

ood service’, ‘Service OK’ and ‘Service needs improvement’.

3. Each time the first button is touched, a light cheery sound emerges and the thermometer goes ‘up’ a notch. When the ‘Service OK’ button is touched, the nice sound is heard but the thermometer remains the same. The button marked ‘Service needs improvement’ makes no sound, but the thermometer drops a notch.

4. At the end of each day, post the results on an attractive monthly scoreboard marked: ‘How hot is our service?’ Locate the scoreboard in full view of both customers and staff.

5. Over time, a standard will emerge for each branch of the bank. Gradually raise the standard. Run contests between the branches. Give ‘pat on the back’ recognition. Highlight past performance and illustrate ‘Our target for today!’

6. Ask customers who touch ‘Service needs improvement’ for their immediate recommendations and feedback. Ask those who touch ‘Good service’ what key

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You spend years building up a successful cleaning business. And, unfortunately, in just a matter of minutes it can be wiped out by a disaster - fires, floods, tornadoes, hurricanes, and chemical spills are just a few of the things that can wipe out your business in a matter of minutes. How you prepare ahead of time can determine if your business succeeds or fails after a disaster happens.

Now that you've decided to use printed mugs as promotional gifts to represent your company or organization, it is important to carefully design what will appear on the space your clients will see.

The words that strike fear in all working people -- fired, terminated, laid off, let go, restructured, dismissed, downsized, rightsized -- translate into only one thing: You're back in the job market and beating the street for new employment opportunities.

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